FAQ

Q: What will my insurance cover and how much will I have to pay?

A: Call our office with your insurance information. We will contact your insurance company for pre-authorization and inform you of any deductibles, co-pays or coinsurance you may be responsible for paying.

Q: What form of payment do you accept?

A: We accept checks, cash, and credit/debit cards.

Q: How do I make an appt?

A: Please call our office and our friendly staff will assist in making an appointment. It is preferable that we have a weeks' notice in order to meet your scheduling needs. The Sigurd Center makes every effort to schedule appointments that are convenient for our patients. Our normal office hours are Monday through Friday 8am to 6pm.  However, we do occasionally schedule patients outside of those hours. The office is closed on weekends and holidays.

Q: My doctor referred me to a physical therapy clinic but I am not satisfied with the treatment I'm receiving. Can I start treatment at the Sigurd Center?

A: Yes!  It is your right to choose where you receive treatment. Your physician will just have to send the referral to our clinic and we will take care of the rest.

Q: What can I expect on my first visit?

A: Your first visit will incorporate initial assessment and treatment.  History of your present condition and medical status will be discussed, followed by a clinical examination by one of our licensed physical therapists.  After the assessment, your diagnosis will be discussed with you and a treatment plan will be established.

Q: What should I bring to my first visit?

A: Please bring a copy of all applicable insurance cards, a valid ID card, a list of all of your current medications and any prescriptions for treatment from your doctor.

Q: What should I expect during my treatment?

A: During a Physical or Occupational Therapy treatment you may have a variety of different treatments that may include modalities such as light therapy, laser therapy, ultrasound, electrical stimulation, MHP, Ice, Phonophoresis, Iontophoresis, Kineseotaping, traction and biofeedback. In addition to modalities, you may receive manual therapy including; massage, stretching, joint mobilizations, MFR and exercise for strength & endurance.

Q: What should I wear to therapy?

A: Wear comfortable clothing that you can move around in easily.

Q: How long will my appointment last?

A: Your initial assessment and treatment will last approximately 1 hour and 15 minutes. Your regular therapy appointments will last 1 hour.

Q: How often will I require treatment?

A: A treatment plan will be established at the time of your first evaluation/treatment. The number of treatments can only be approximated and is determined based on presenting condition and diagnosis.

Q: What should I do if I'm running late?

A: Please give us a courtesy call any time you feel you may be running late to your appointment. We appreciate the advance notice. If you are more than 30 minutes late, we may not be able to see you for your appointment that day, but we will do our best in promptly rescheduling you for your next appointment.

Q: What is your cancellation policy?

A: We require a 24 hour cancellation notice. If an appointment is cancelled within a 24 hour period, this may result in a $25 cancellation fee that will be billed to the patient. Please call our office at 803.926.7204 if you need to cancel or reschedule an appointment. If you are unable to reach someone promptly, please leave a detailed message with complete information on our voicemail.

Q: Can I receive Physical or Occupational therapy while receiving home health services?

A: Unfortunately, insurance will not cover both home health services simultaneously with Physical or Occupational therapy services. The patient must be completely discharged from home health services before beginning their therapy services.